Privacy Policy

1. Introduction

Riviewgenx ("we", "our", or "us"), operated by ODICHAT AI LAB PRIVATE LIMITED, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. This policy complies with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name and email address (for account creation)
• Business name and description
• Google Business Profile information
• Payment information (processed securely through Razorpay)
• Contact information for customer support

2.2 Usage Information

We automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on the Service
• Referring website addresses
• Usage patterns and preferences

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Process your transactions and manage subscriptions
• Send you technical notices and support messages
• Respond to your comments and questions
• Improve and personalize your experience
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., Razorpay for payment processing, Supabase for data storage)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Under Indian data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time
• Data portability

To exercise these rights, please contact us at info@reviewgenx.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our Service may contain links to third-party websites or services (such as Google). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of India. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Company: ODICHAT AI LAB PRIVATE LIMITED
• Email: info@reviewgenx.com
• Phone: +91 8260958168
• Address: 129/1984, Millennium City, Bhubaneswar, Odisha 752101
• Website: https://riviewgenx.com